Grievance officer

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, this is the person who handles complaints about orders, products, this website and your personal data.

Write to the email address above, or post to the address. Please include:

• your name, and the email and phone number on your order or account;
• your order number or work-order number, if you have one;
• what happened and what you would like us to do;
• photos, screenshots or your unboxing video, if they help.

For a data request (access, correction, erasure or withdrawal of consent), say so in the subject line. See the privacy policy.

1. Within 48 hours: we acknowledge your complaint and give you a reference to quote.
2. While we look into it: we may ask you for more detail or photos.
3. Within one month of receiving it: we tell you what we found and what we will do about it. If we cannot resolve it in that time, we will tell you why and what remains.

• National Consumer Helpline: call 1915, or use consumerhelpline.gov.in.
• Consumer commission: you can file a complaint under the Consumer Protection Act, 2019, including online at edaakhil.nic.in.
• Data complaints: after using our grievance process, you can complain to the Data Protection Board of India.

This website is operated by [Legal business name], trading as FuzzBall Factory. Country of origin of our products: India. For full seller details see the terms and conditions.